eFax FAQs

Most Frequently Asked Questions
What is eFax®?

eFax is the world leader in internet faxing, offering fast, reliable fax service to countries all over the world. With eFax you can manage your fax messages alongside other document based communications right from your email!

What's in the 30-day free trial?

With a 30-day free trial, you are given a chance to experience all the benefits of a full eFax Plus® member risk-free for 30 days. Send faxes. Receive faxes. Access all features of the eFax website and eFax Message Center. If you are unsatisfied for any reason, cancel the account before the trial is over and be charged nothing.

NOTE: The 30-day free trial includes free incoming and outgoing faxes for one month within the limits stated in your offer.

Why do you need my credit card info?

A credit card is necessary to help us prevent fraudulent use of eFax services. During the 30-day free trial, your credit card will not be charged as long as usage does not exceed monthly limits for sending or receiving. At the end of the 30-day free trial, monthly subscription and usage fees will be charged automatically each month.

If you wish to utilize an alternate payment method, please contact our sales department.

When will I be able to send and receive faxes?

You will be able to send and receive faxes immediately upon activation of your account.

Can I get a number in another city/country?

With eFax you can choose a number from thousands of cities all over the world.

Will I get my own fax number?

Your eFax number will be a number solely assigned for your use and will function like any normal fax number for your callers.

Is there any difference between a fax machine and eFax for my callers?

Your callers will experience no difference from a standard fax machine in using your eFax number. They will dial the eFax number just like any other telephone number.

 
How can I send faxes from my mobile phone?
 
 

To set your account up to send from your mobile phone:

  • Login to your account.
  • Click on Preferences.
  • Click on Send Options.
  • Enter your mobile device email address in the textbox provided.

Once your account is setup, sending a fax from your mobile phone is as easy as sending an email. For more details on sending faxes from email, please click HERE.

 
Can I receive a fax on more than one email account?

You can receive faxes at up to five (5) email addresses per eFax number.

Can I have more than one fax number?

Yes, you can have multiple fax numbers assigned to your eFax account.

General Questions
In what cities and/or countries does eFax provide fax numbers?

eFax provides numbers in 3,500 cities in 46 countries around the world. For a complete list of cities and countries, please click HERE.

What is eFax Messenger®?

eFax Messenger is a free application you can use to view your faxes. You are not required to download eFax Messenger to view your faxes but if you would like to utilize the application, please visit the download page.

Additionally, with an eFax Plus account you can also send faxes through eFax Messenger, including customised cover pages and your own digital signature.

How can I sign up for an eFax Plus account?

If you would like to sign up for an eFax Plus account, please click HERE.

How can I cancel my eFax Plus account?

Should you wish to cancel your account, please call Customer Support.

NOTE: Your account will remain active until your cancellation request is confirmed.

Pricing/Billing
How much does eFax Plus cost?

To view the pricing for the eFax Plus service, please click HERE.

How much does it cost to receive a fax?

Initial incoming pages received each month to local eFax Numbers are free.

To view full pricing details for local or toll-free/freephone numbers, please click HERE.

 
How much does it cost to send a fax?
 
 

The cost to send an individual fax is calculated based on the recipient's location and the length of the document sent.

To view all send rates, please click HERE.

 
Account Settings
 
How do I log into my account?
 
 

To login to your eFax account, please click HERE.

Enter your eFax Login (international access code and area code first) and PIN in the space provided. For example:

  • To login using the UK number +44 (0)20 7555 1234, you would enter 442075551234.
  • To login using the US/Canada number +1 323 555 1234, you would enter 13235551234.
  • To login using the Australian number +61 (0)2 7010 1111, you would enter 61270101111.
 
 
I cannot log into my account.
 
 

To retrieve a forgotten eFax Login and/or PIN, please click HERE and enter the information requested.

Your login information will be sent to your email address.

 
How can I change my PIN?

To change your PIN, login to your account and go to Profile. Click Change PIN.

How do I change the email address on my account?

There are three places you can update your email address:

  • Contact email address — Any updates concerning your account will be sent to this email address. To change the contact email address, login to your eFax account and click Profile.
  • Inbound email address(es) — You can receive faxes simultaneously at up to 5 email addresses. To update your inbound email address(es), login to your account and go to Preferences. Then select the Receive Options tab.
  • Send email address(es) — You can send from up to 5 email addresses. To update your send email address(es), login to your account and go to Preferences. Then select the Send Options tab.
How do I change my billing information?

To update your billing information, login to your account and click on Billing.

Receiving Faxes
 
How do I know when someone sends me a fax message?
 
 

When someone sends you a fax, the message is delivered to the email address on your account.

  • Faxes will come from the email address message@inbound.efax.com.
  • The subject line of your email will be "Fax Received From (Fax Number)".

Faxes are also delivered to the eFax Message Center. Faxes are received and stored for up to two years or until you delete them. To access the eFax Message Center, login to your eFax account and click on the eFax Message Center link.

 
How do I access my faxes?

As an eFax Plus customer, you have the option of accessing your messages in two ways. You can view your faxes through your email or you can login to your eFax Plus account and retrieve your faxes through the eFax Message Center.

To access faxes through your email:

  • Login to your email account.
  • Open the email message from inbound@mail.efax.com.
  • Open the attached file.

To access faxes through eFax Message Center:

  • Login to your eFax account.
  • Click on eFax Message Center.
  • To open a fax, double-click on the Subject.
  • Open the fax attachment by clicking on the File Name at the bottom of the screen.
  • Once the fax attachment is open, you can click the Download button and save the fax to your computer.

NOTE: Faxes received in .EFX format can only be opened with eFax Messenger Software. To download eFax Messenger, please visit the download page. If you would like to receive your faxes in .PDF or .TIF, please click HERE for further details.

Where can I download eFax Messenger?

To download eFax Messenger, please visit the download page.

 
What file format will faxes be delivered in?
 
 

You can choose to have faxes delivered in one of three different file formats:

  • PDF, which can be viewed with the Adobe Acrobat Reader software.
  • EFX, which can be viewed through your eFax Messenger software.
  • TIFF, which supports multi-page images and can be opened in many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger.

To change the your fax file format:

  • Login to your eFax account.
  • Click on Preferences.
  • Click the Fax Options tab.
  • From the Fax File Format drop-down menu choose the format in which to receive faxes: EFX, TIF, or PDF.
  • Click Update.

NOTE: This change will only affect faxes received after the new file format is selected. Faxes received prior to this change will remain unchanged.

 
How do I open my faxes on a Mac computer?

You can open your faxes two ways:

  • Click on the attachment in the email message from eFax and your faxes should open automatically in Preview.
  • Log in to your account, click Message Center and you will be able to view all of your faxes received within the last two years. You can Read your faxes, Save them or Forward them to a separate email address(es). When you open the file attachment, preview will automatically open.
 
How can someone outside of my country send me a fax?
 
 

If someone outside of the country would like to send you a fax, they will need to dial your eFax number using the standard methods for international dialing from their country.

For example, if you have a UK eFax number, the person faxing you needs to drop the local dialing code "0" and they need to add the country code "44".

The number (0)20 7555 1234 would become +442075551234.

To obtain a list of international dialing codes, please click HERE.

 
Can anyone send me a fax or must they be eFax subscribers?

Your eFax number works just like any regular fax number. Potential senders do not need to be eFax subscribers. Anyone can send a fax to your eFax Number.

Sending Faxes
Can I send fax messages?

Faxes can be sent from an eFax Plus account using any one of the methods:

  • Send Faxes through your email
  • Send Faxes through the eFax Website
  • Send Faxes through eFax Messenger

NOTE: An eFax Plus account is required for sending faxes. eFax Free accounts do not have the ability to send faxes.

How do I send a fax through my email?

To send a fax through your email, please follow the directions below:

  • Open an outgoing email message.
  • In the To: field, enter the recipients Fax Number followed by @efaxsend.com. For example:

To send to the UK number +44 (0)20 7555 1234, you would enter 442075551234@efaxsend.com, where (44) equals the Country Code, (207) the Area Code, and (5551234) equals the fax number.

To send to the US/Canada number +1 323 555 1234, you would enter 13235551234@efaxsend.com, where (1) equals the Country Code, (323) the Area Code, and (5551234) equals the fax number.

To send to Australia number +61 (0)2 7010 1111, you would enter 61270101111@efaxsend.com, where(61) equals the Country Code, (2) the Area Code, and (70101111) equals the fax number.

For a complete list of Country Codes, please click HERE.

  • Attach the file(s) you would like to send to the outgoing email message (maximum 10).
  • The body of the email works as your cover page. If you would like to include a cover page, please enter the text in the body of the email message.
  • Click Send.
 
How do I send a fax from the web?
 
 

To send a fax from the web:

  • Login to your eFax account.
  • Click Send A Fax.
  • Select the Country Code of the number you would like to send to.

For a complete list of country codes please click HERE.

  • Enter the Fax Number of the recipient.

NOTE: When sending through eFax, it is not necessary to include the "0" before the fax number. For example, if you wanted to send a fax to the UK number (0) 20 7555 1234, you would select the UK (44) from the Country Code list and type the number 2075551234 in the Fax Number field.

  • Enter the Name and Company of the recipient.
  • Type the Subject and your Cover Page message in the fields provided.
  • Next, select the document(s) you would like to send (maximum 5). Click Browse to find the file(s).
  • Click Send when the form is complete.
 
How do I send a fax through eFax Messenger?

To send a fax through eFax Messenger:

  1. Locate the Compose Fax icon on your desktop.
  2. Double-click the icon to open the Compose Fax window.
  3. When the Compose Fax window appears, enter the recipient’s contact information, such as their Name and their Company, if applicable.
  4. Enter the destination Fax Number. Verify the proper Country Code is selected.
  5. Click on the Add button to include the person in the list of recipients.
  6. Repeat steps 3, 4, and 5 for each additional recipient, if any.
  7. If you would like to send a cover page with your document, enter the Subject and Message in the fields provided.
  8. Select the document(s) you would like to send. In the Attachments field, click the Attach button at the bottom of the screen to locate the files you would like to upload (maximum 5).
  9. Click Send Fax.
 
How can I make sure the faxes I sent were successful?
 
 

When you send a fax, a Send Confirmation Receipt will be sent to your email address confirming transmission. Additionally, you may also log in and view the send activity log online.

To view activity online:

  • Login to your eFax Account
  • Choose Activity Logs from the menu on the right
  • Send Activity Logs are displayed by default. If you wish to view Received Fax Logs, click the Receive Logs tab.
 
Can I resend a fax?

If you sent the fax through your email, the outgoing message should be saved in your Sent Items. You can resend it using your email client's native sending options.

To resend a fax through eFax Messenger 4.0 or higher:

  • Open eFax Messenger and click the link that says Sent Faxes.
  • Select the fax you would like to resend and Double-Click to open.
  • Click the Resend Fax button on the eFax Messenger toolbar at the top of the screen. The compose fax window will appear. You can Add new recipients, Edit or Remove former recipients, or Attach new files at this time.
  • When you have completed your new fax, click the Send Fax button on the eFax toolbar.

Faxes sent from the web cannot be resent.

What countries can I send faxes to?

Please see below for a list of countries you can send faxes to using your eFax account.

Country Country Code
Afghanistan 93
Albania 355
Algeria 213
American Samoa 684
Andorra 376
Angola 244
Anguilla 1-264
Antarctica 672
Antigua 1-268
Argentina 54
Armenia 374
Aruba 297
Ascension 247
Australia 61
Australian External Territories 672
Austria 43
Azerbaijan 994
Bahamas 1-242
Bahrain 973
Bangladesh 880
Barbados 1-246
Barbuda 1-268
Belarus 375
Belgium 32
Belize 501
Benin 229
Bermuda 1-441
Bhutan 975
Bolivia 591
Bosnia & Herzegovina 387
Botswana 267
Brazil 55
British Virgin Islands 1-284
Brunei Darussalam 673
Bulgaria 359
Burkina Faso 226
Burundi 257
Cambodia 855
Cameroon 237
Canada 1
Cape Verde Islands 238
Cayman Islands 1-345
Central African Republic 236
Chad 235
Chatham Island (New Zealand) 64
Chile 56
China (PRC) 86
Christmas Island 53 (08 from Australia)
Cocos-Keeling Islands 61
Colombia 57
Comoros 269
Congo 242
Congo, Dem. Rep. of (former Zaire) 243
Cook Islands 682
Costa Rica 506
Côte d'Ivoire (Ivory Coast) 225
Croatia 385
Cuba 53
Cuba (Guantanamo Bay) 5399
Curaçao 599
Cyprus 357
Czech Republic 420
Denmark 45
Diego Garcia 246
Djibouti 253
Dominica 1-767
Dominican Republic 1-809
East Timor 670
Easter Island 56
Ecuador 593
Egypt 20
El Salvador 503
Equatorial Guinea 240
Eritrea 291
Estonia 372
Ethiopia 251
Falkland Islands (Malvinas) 500
Faroe Islands 298
Fiji Islands 679
Finland 358
France 33
French Antilles 596
French Guiana 594
French Polynesia 689
Gabonese Republic 241
Gambia 220
Georgia 995
Germany 49
Ghana 233
Gibraltar 350
Greece 30
Greenland 299
Grenada 1-473
Guadeloupe 590
Guam 1-671
Guantanamo Bay 5399
Guatemala 502
Guinea-Bissau 245
Guinea 224
Guyana 592
Haiti 509
Honduras 504
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Iran 98
Iraq 964
Ireland 353
Israel 972
Italy 39
Jamaica 1-876
Japan 81
Jordan 962
Kazakhstan 7
Kenya 254
Kiribati 686
Korea (North) 850
Korea (South) 82
Kuwait 965
Kyrgyz Republic 996
Laos 856
Latvia 371
Lebanon 961
Lesotho 266
Liberia 231
Libya 218
Liechtenstein 423
Lithuania 370
Luxembourg 352
Macao 853
Macedonia (Former Yugoslav Rep of.) 389
Madagascar 261
Malawi 265
Malaysia 60
Maldives 960
Mali Republic 223
Malta 356
Marshall Islands 692
Martinique 596
Mauritania 222
Mauritius 230
Mayotte Island 269
Mexico 52
Micronesia, (Federal States of) 691
Midway Island 1-808
Moldova 373
Monaco 377
Mongolia 976
Montserrat 1-664
Morocco 212
Mozambique 258
Myanmar 95
Namibia 264
Nauru 674
Nepal 977
Netherlands 31
Netherlands Antilles 599
Nevis 1-869
New Caledonia 687
New Zealand 64
Nicaragua 505
Niger 227
Nigeria 234
Niue 683
Norfolk Island 672
Northern Marianas Islands (Saipan, Rota and Tinian) 1-670
Norway 47
Oman 968
Pakistan 92
Palau 680
Palestinian Settlements 970
Panama 507
Papua New Guinea 675
Paraguay 595
Peru 51
Philippines 63
Poland 48
Portugal 351
Puerto Rico 1-787 or 1-939
Qatar 974
Réunion Island 262
Romania 40
Russia 7
Rwandese Republic 250
St. Helena 290
St. Kitts/Nevis 1-869
St. Lucia 1-758
St. Pierre & Miquelon 508
St. Vincent & Grenadines 1-784
San Marino 378
São Tomé and Principe 239
Saudi Arabia 966
Senegal 221
Serbia and Montenegro 381
Seychelles Republic 248
Sierra Leone 232
Singapore 65
Slovak Republic 421
Slovenia 386
Solomon Islands 677
Somali Democratic Republic 252
South Africa 27
Spain 34
Sri Lanka 94
Sudan 249
Suriname 597
Swaziland 268
Sweden 46
Switzerland 41
Syria 963
Taiwan 886
Tajikistan 992
Tanzania 255
Thailand 66
Togolese Republic 228
Tokelau 690
Tonga Islands 676
Trinidad & Tobago 1-868
Tunisia 216
Turkey 90
Turkmenistan 993
Turks and Caicos Islands 1-649
Tuvalu 688
Uganda 256
Ukraine 380
United Arab Emirates 971
United Kingdom 44
United States of America 1
US Virgin Islands 1-340
Uruguay 598
Uzbekistan 998
Vanuatu 678
Vatican City 39 and 379
Venezuela 58
Vietnam 84
Wake Island 808
Wallis and Futuna Islands 681
Western Samoa 685
Yemen 967
Zambia 260
Zanzibar 255
Zimbabwe 263