j2 Cloud Services, Inc. and j2 Global Ireland Limited (each, the "Company" or "we") are dedicated to establishing a trusting relationships with their users, based on respect for personal identity and information, by promoting the use of fair information practices. This privacy statement covers all web properties owned and maintained by the Company (but excluding eFax Corporate websites and j2 Global, Inc. company websites, which have their own Privacy Policies) (the “Websites”).
The Company is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. You will find more information about the Safe Harbor program below.
Because the Company wants to demonstrate its commitment to our users' privacy, we are disclosing:
- What personally identifiable information the Company collects.
- How the Company uses the information.
- With whom the Company may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of this information to the extent under the Company control.
- How users can correct any inaccuracies in the information.
Information Collection and Use
In order to use Company services at any level, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address), and a unique identifier to the Company. We use this information to contact the user about services on our Websites for which the user has expressed interest. It is optional for a paying customer to provide demographic information (such as income level and gender), but encouraged so we can provide a more personalized experience on our Websites. Users who subscribe to a Company free service may be required to give general demographic information, such as gender and occupation.
When a user purchases a paying service, we request contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date) from the user. This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, the information is used to contact the user.
Declaration of consent for SCHUFA identity check
According to the provisions of German telecommunications law, j2 Global is obliged to check the identify and address of its customers for issuing telephone numbers. When you accept our customer agreement and the data protection conditions on ordering eFax Services, you therefore declare that you consent to the checking of your identity and address by SCHUFA:
"I consent to the personal data given by me at the time of registration as a customer with j2 Global Ireland Limited ("j2") being transmitted to SCHUFA (SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden) for the purpose of checking my identity. SCHUFA will return the information concerning the level of agreement of the personal data saved by it with the personal data given as a percentage value to j2 and, if needed, recommend a legitimacy check by another contractual partner of SCHUFA. Thus, j2 can, with the agreement level given, recognise whether a person is saved under the address given by me in the SCHUFA database. Further data exchange or a transfer of different addresses as well as the saving of my data in the SCHUFA database does not take place, moreover, the exchange of financial information between j2 and Schufa is not made. For reasons of proof, only the fact that SCHUFA has checked the address will be saved. Further information can be found at www.meineSchufa.de."
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Web sites. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on one of our Websites, users do not have to log in a password more than once, thereby saving time while on our Website. If users reject the cookie, they may still use our Website. The only drawback to this is that the user will be limited in some areas of our Website. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our Website. See the "Profile" section below.
Like most websites, our servers use log files to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and we may use them to track the online movements of our users. Clear gifs are invisible on the page and are much smaller than cookies, about the size of the period at the end of this sentence. Clear gifs are not tied to users' personally identifiable information. We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.
We may store information that we collect through cookies, log files and third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information may be tied to the user's personally identifiable information to provide offers and improve the content of the Website for the user. This profile may be used to tailor a user's visit to our Websites, and to direct pertinent marketing promotions to them. We do not share personally identifiable elements of your profile with other third parties. Your profile is shared in aggregate form only.
The information is used in the following ways:
- Provision of Services. Used to set up your account, provide the Services and Customer Support, and to communicate with you regarding other account related issues.
- Email Correspondence. Used to raise and respond to issues and inquiries of all types. Also used to distribute information about the Company, our products, and services and to dispense advertising from our advertising partners regarding their products and their services.
The Company acts as a passive conduit for the distribution and receipt of it’s user's fax, voice and e-mail communications and therefore will not monitor, edit, or disclose the contents of a user's private communications unless the Company in good faith believes that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on the Company; (2) protect and defend the rights or property of the Company; or (3) act under exigent circumstances to protect the personal safety of its users or the public. Users should also be aware (and hereby agree) that certain technical processing of and access to fax, voice and email messages and their content may be required to: (a) route the messages; (b) conform to connecting networks' technical requirements; (c) prevent or minimize disruptions to the Company's services; or (d) conform to other similar requirements.
Third Party Advertising
The ads appearing on our Websites are delivered to users through various third party advertising partners. Information about users' visits to our Websites and other websites, such as number of times they have viewed an ad (but not user name, address, or other personal information), may be used to serve ads to users on our Websites. Third party advertising partners do not have access to personally identifiable information. In addition, some third party advertisers may provide advertisements about the Company services on other websites. If you would like more information about receiving our advertisements on other websites, or would like to opt out of this practice, please visit http://www.networkadvertising.org/optout_nonppii.asp.
We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information of a child under the age of 13, we will delete that information from our systems. For tips on protecting children's privacy online, please the FTC's Web site (http://www.ftc.gov/privacy/privacyinitiatives/childrens.html).
Communications from the Website
Special Offers and Updates
We send all new customers a welcoming email to verify telephone number and authorization details. Established users will occasionally receive emails containing information about us, updates on new service features, service usage tips, information about third party services that are likely to be of interest to our members, and member satisfaction questions. Paying the Company users may opt-out of such notices. Free Company users can cancel service at any time and be removed from such notices as well. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with the users’ wishes.
Telephone Call Recording
We record all telephone calls to or from users for the purposes of training, improvement of services, fraud prevention and to ensure the accuracy of instructions communicated to us. All telephone recordings shall be our property.
Spam and Junk Faxes
The Company has a zero tolerance policy for abuse. While we cannot be responsible for external communications received through the Company services, it is our intention to use all legally available means to prevent distribution and receipt of unsolicited commercial faxes ("junk faxes") through the service, and we specifically restrict members from taking any actions which impose an unreasonable or disproportionately large load on Company resources. We ask that any users who are annoyed by receipt of such junk faxes, please report such activity to Customer Support here.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law or where we have a good-faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order, legal process served on our Website, or in order to investigate, prevent, or take action regarding illegal activity. For example, we may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas. Sometimes, these requests come from our third party Internet, telecommunications and collocation providers all over the world who supply the network required for us to deliver our services. In order to maintain the integrity of our network, we often cooperate with requests from these third party providers and/or requests from law enforcement or other governmental officials directed to these providers.
Civil Subpoena Policy
The Company does not release personally identifying information about our customers except in limited instances related to law, security, or safety. To request customer information from the Company in a civil case, you must serve the Company with a valid subpoena, court order, or search warrant and agree to the Company's terms of compensation below. All civil subpoenas should be directed to:
j2 Cloud Services, Inc.
6922 Hollywood Boulevard
Los Angeles, CA 90028
j2 Global Ireland Limited.
Unit 3, Woodford Business Park
Santry, Dublin 17
Fax: +353 1 633 5741
Upon receipt of a valid subpoena, it is the Company's policy to notify the subscriber whose information is sought. In non-emergency circumstances, the Company will generally not produce the subpoenaed subscriber's identity information until approximately two weeks after receipt of the subpoena, unless a formal objection is filed by the customer or we are legally required to do so.
The Company charges $90.00 per hour for research (plus additional fees if testimony or deposition is required), $0.25 per page, and $22.00 to respond via express courier (or equivalent amounts in local currency). We will invoice the person or entity submitting the subpoena following receipt and the subpoena proponent must make payment within 15 days from the date of receipt of our invoice. Checks should be made out to j2 Cloud Services, Inc. or j2 Global Ireland Limited. respectively.
It is the Company's policy to release information sufficient to identify our customer only where the party seeking the information has filed a legal action that implicates our customer in some legally cognizable impropriety or wrongdoing or can show that the information requested is material to the issues involved in the underlying case. The Company requests a copy of the complaint and all supporting documentation to indicate how the customer's account information is related to the pending litigation. Note that the Company reserves the right to determine in its sole discretion the applicability of this policy to any particular request and, further, this policy does not create any enforceable legal rights, either for our customers or for requesting parties.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
Third Party Intermediaries
We use an outside payment processing company to bill users for goods and services. In addition, we may use third parties to host certain portions of our Websites and to fulfill certain requests for information from our users. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Users are given the opportunity to 'opt-out' from having their information used for purposes not directly related to our Websites at the point where we ask for information. Our registration forms have an 'opt-in' mechanism from YesMail, where users can choose to receive promotions according to their particular interests. Users must proactively choose to receive these promotions.
The Company also sends its user base information on special promotions and partner services that we think might be relevant to the user. Users of a Company free service are automatically opted-in and are considered to consent to receive this information. These materials are monitored by the Company for content and regularity to respect the wishes of our free users. Company free users may opt-out of receiving these promotional materials by either upgrading to a paid service or by canceling their accounts.
Paying Company users who do not wish to receive our promotional communications may opt-out from receiving these communications by clicking the opt-out link included at the bottom of every promotional message.
Users of our sites are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Periodically, our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Company's services. Users' personally identifiable information is not shared with third parties unless we give prior notice and a choice to opt-out. Though we may use an intermediary to conduct these surveys, they may not use customers' personally identifiable information for any secondary purposes.
If a user elects to use our referral service for informing a friend about our services, we ask them for the friend's name and email address. The Company will automatically send the friend a one-time email inviting them to visit the Company's Websites. The Company stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
The Company takes every reasonable precaution to protect its users’ information. When users submit sensitive information via the Company's Websites, their information is protected both online and off-line.
When our registration/order forms ask users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.
While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.
Supplementation of Information
Accessing / Correcting / Updating / Deleting Personal Information
The Company makes good faith efforts to provide users with access to their personal information and to correct this information if it is inaccurate or to delete such information at users’ request if it is not otherwise required to be retained by law. Users are required to identify themselves and the information requested to be accessed, corrected or removed before we process such requests. This can usually be done at the profile page of the Company's service patronized by the user or by contacting our customer service agents.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the Company, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor website. In the event that any dispute arising out of or related to this policy is not settled by the parties, the parties will attempt in good faith to resolve such dispute by non-binding mediation in accordance with the American Arbitration Association Commercial Mediation Rules. No litigation for the resolution of such dispute may be commenced until the parties try in good faith to settle the dispute by such mediation in accordance with such rules and either party has concluded in good faith that amicable resolution through continued mediation of the matter does not appear likely. The parties to the mediation shall share the costs of mediation equally. Any settlement reached by mediation shall be recorded in writing, signed by the parties, and shall be binding on them.
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.